Shipping & Delivery Policy
Thank you for choosing Sonakaari for your exquisite Chikankari products. We aim to provide you with a seamless shopping experience from purchase to delivery. Please review our Shipping & Delivery policy outlined below:
Processing Time
Order processing time is 8–14 working days from the day the order was placed. For international orders, the estimated time of delivery lies between 15–20 working days.
However, in case your order included any customization or alteration requests, the delivery time may vary. For further details about estimated time of delivery, please connect with us via WhatsApp or E-Mail.
During peak seasons, processing times may be slightly extended. We appreciate your patience during such times.
Shipping Methods & Expected Shipping Times
Domestic Shipping (India)
- ₹200 shipping fee for orders below ₹5000.
- Free shipping on orders above ₹5000.
- Estimated delivery: 8–14 business days.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email. You can track your order using the provided tracking number through our website or the Delhivery website.
Delivery
We partner with reputable courier services, primarily Delhivery, to ensure timely and secure delivery of your order.
Incomplete or Incorrect Addresses
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-routing or re-delivery.
Lost or Stolen Packages
We are not liable for any lost or stolen packages confirmed to be delivered to the address provided during checkout. If you believe your package has been lost or stolen, please contact the courier service directly to file a claim.
Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange re-shipment. Additional shipping charges may apply. For returns and exchanges due to shipping issues, please refer to our Return Policy.
Contact Information
By placing an order with Sonakaari, you agree to abide by our Shipping Policy outlined above. If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at:
https://sonakaari.com/contact-us
Email: support@sonakaari.com
Address: Sonakaari, Kota, Rajasthan, India