Refund & Cancellation Policy
Cancellation Policy
At Sonakaari, we are committed to ensuring your satisfaction with every purchase. We understand that there may be situations where you need to cancel your order or seek a refund. Please review our cancellation and refund policy, including conditions for returns and exchanges, outlined below:
Order Cancellation
You may cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped.
To cancel your order, please contact our customer service team promptly with your order details.
Refund Eligibility
Refunds will be issued for eligible cancellations and returns in accordance with our Return Policy. Items must be returned in their original condition, unworn, unwashed, and with all tags attached to be eligible for a refund. Refunds will be processed to the original payment method used for the purchase.
Return and Exchange Conditions
We accept returns for exchange only under certain conditions, such as:
- Incorrect item received.
- Defective or damaged item upon receipt.
Items eligible for exchange must be reported within 48 hours of receiving your order. We do not accept returns or exchanges for reasons such as preference or incorrect size selection.
Return Process
To request a return for exchange, please contact us with your order details and reason for return. Once your return request is approved, we will provide instructions on how to proceed with the exchange.
Refund Processing Time
Refunds for cancelled orders or eligible returns will be processed within 5–7 business days of receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Customized or personalized items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for an exchange or refund. We may require photo or unedited unboxing video evidence of the damage or defect for our records.
Policy Changes
Sonakaari reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
Contact Information
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at:
https://sonakaari.com/contact-us
Email: support@sonakaari.com
Address: Sonakaari, Kota, Rajasthan, India